As technology becomes more pervasive, the world of work becomes more collaborative, education is more about teaching them how to respond to a fast-paced world of relentless change.

- The Economist Intelligence Unit 

FUTURE OF LEARNING AND EDUCATION | ARTIFICIAL INTELLIGENCE | MENTORSHIP | SOFT SKILLS

TEAM OF 5 | 3 MONTHS


How might we teach communication skills to students entering the workforce?

 
 

From our research, we learned that workplace is changing due to rapid automation and relying more on soft skills, which are hard to automate and learn, especially for students transitioning into the workplace.

Focus

Students and New Grads in STEM, Business, and Creative fields.

 

Because

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Design Process

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PRODUCT OVERVIEW

SEAM is an intelligent mentorship platform that connects students with mentors to bridge the gap between academia and industry, facilitates
learning, and encourages lasting human to
human relationships.

 
 

Enabling Lifelong Learning

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Leveraging AI

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“…Flexibility will be key as you learn to speak with persons of a wide range of communication styles, personalities, backgrounds, and experiences."

 
 
 

“Since I have an introverted personality, I would say networking because it can be difficult for me to do, especially in scenarios with lots of people.” 


#01
Explorative Phase

 

Developing a Research Strategy

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Research Overview

Across the different research phases and activities, we engaged with about 45 people including subject matter experts, students, and managers.

 
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#02
Generative Phase

 

To kick-off the concept phase we conducted a co-creation workshop. It helped us quickly get insights about students' pain points and generate a number of early ideas which fed into the concepts later. 

 
 PARTICIPANT SHARING HIS DIFFICULT EXPERIENCE WITH A SUPERIOR AT WORK

PARTICIPANT SHARING HIS DIFFICULT EXPERIENCE WITH A SUPERIOR AT WORK

 

Workshop Research Artifacts

 THE JOURNEY TO FINDING EMPLOYMENT

THE JOURNEY TO FINDING EMPLOYMENT

 STICKY SCENARIO

STICKY SCENARIO

 

Generating early scenarios

 
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Idea Storyboards from 16——> final 3

Taking direction from initial scenarios we developed a number of storyboards and speed dated them for evaluation. In addition to that, we also did a mapping and analysis exercise to narrow down to final three concepts, which were also tested subsequently.

 
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Refined final storyboard

 
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#03
Evaluative Phase


We created a user flow

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We developed a System Map

 
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Evaluating and iterating concepts

 USABILITY TESTING:  INTERACTING WITH A VIRTUAL AGENT

USABILITY TESTING: INTERACTING WITH A VIRTUAL AGENT

 USABILITY TESTING:  TRANSPARENCY WITHIN CHAT

USABILITY TESTING: TRANSPARENCY WITHIN CHAT

 USABILITY TESTING:  INTERACTING WITH SEAM

USABILITY TESTING: INTERACTING WITH SEAM

Visual Style Guide

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#04
Seam

 
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4.a Onboarding

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4.b Ideal Mentor Matches through Better Onboarding

Seam gets to know Taylor by asking about her goals, experiences, background and communication preferences.It suggests the ideal mentor based on the Taylor’s background and preferences. 

In an effort to make this selection process as transparent as possible, the system provides her with the rationale behind why they were matched 

 
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4.c SEAM-The Virtual Agent

Throughout the platform, Taylor has access to a virtual agent who is present for all her interactions with her mentor. With privacy in mind, Taylor can enable or disable the agent at any time with a tap, while and active state serves as a feedback mechanism when the agent is at work.

SEAM can be enabled or disabled at anytime, giving Taylor complete control of privacy and sharing.

 
 
  Agent Disabled State

Agent Disabled State

  Agent Enabled State

Agent Enabled State

  Agent Active State

Agent Active State

 

4.d Quick chat

Taylor can use the chat section to ask Brooklyn quick questions. SEAM supports the conversation with helpful suggestions, links and scheduling.  

Based on their conversation, SEAM provides relevant Resources.
SEAM helps Taylor and Brooklyn plan a longer video conversation that works with both of their busy schedules. 

As SEAM understands Brooklyn’s availability it can step in to provide immediate answers. SEAM supports the conversation by providing actionable steps that help Taylor work towards her goals and milestones. For instance tapping in to linked services like Linkedin to provide suggestions based on the context of their conversations.

 
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4.e Video Chat

Brooklyn and Taylor can have a video chat while SEAM collects resources and insights from their conversations.

4.f Reflections

SEAM nudges both Brooklyn and Taylor to reflect regularly on their progress at key moments. These can be reflection-prompts after a video chat or before an important event like an interview. It can flag misalignments in their reflections and encourage them to discuss about it.

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4.h Progress

Taylor gets an overview of her completed & in-progress milestones. She can check the actions pending to make progress towards her goal.

 
 

4.g Goals and Milestones

The milestones that Taylor has set with Brooklyn appear on the milestones page. These milestones are smaller steps towards Taylor’s long-term goal. 

 
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Impact

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The Squad

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